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🛡️ Fix dark patterns in signup/cancel

October 8, 2025

Ship Better Interfaces

Practical guidance for product teams — Build, Shape and Ship with actionable interface patterns, shared standards and delivery habits you can apply every week. Clear insights, real impact, and zero filler.

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Hey 👋

This week we look at protecting users and reduce legal risk, prototype from intent not vibes, and fix prioritisation with a healthier, continuous dialogue.

If you have the chance can let me know what you think of the new Build/Shape/Ship format? Takes less than 30 seconds!

- Adam at Unicorn Club 🦄

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🏗️ Build

Make better interfaces.

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UX so bad that it's illegal

Pavel Samsonov tracks the slide from user‑centred design to dark patterns, and the regulatory/financial fallout (Amazon’s “Iliad” cancel flow, ADA suits, WCAG 3.0’s outcome focus).

  • Why it matters: Deceptive UX and a11y shortcuts now carry reputational and seven‑figure legal risks.

  • Adopt this week: Audit one high‑stakes flow (signup, pricing, cancellation) for banned/deceptive patterns and a11y blockers. Replace “false urgency” and unclear labels with plain‑language alternatives.

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Personas Make Users Memorable

NN/g shows how research‑grounded personas make users concrete across the lifecycle, with practical guidance on creating and evolving them.

  • Why it matters: Personas align decisions and reduce rework by giving teams a precise, durable shorthand for user needs and behaviours.

  • Try this: In 45 minutes, draft a minimal persona from your last 3–5 interviews (name, goal, context, device, top tasks) and use it to check one label or microcopy choice before you mock.

🧩 Shape

Shared foundations across teams.

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Intent Prototyping: A Practical Guide To Building With Clarity (Part 2)

A step‑by‑step method to turn annotated sketches, a clear conceptual model, and user flows into a live, testable prototype — with specs, plans, and iteration loops.

  • Why it matters: Codifying design intent upfront collapses handoffs, reduces ambiguity, and speeds learning on complex, data‑heavy interfaces.

  • First step: Pilot “intent docs” on one feature: create an annotated sketch and a simple model description (objects, attributes, relationships), then use them as the blueprint for a minimal walking‑skeleton prototype.

🚀 Ship

Release, measure, iterate.

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Stop Trying To Make Prioritization "Easy"

John Cutler reframes prioritisation as a continuous dialogue balancing ambitions, capacity, and net‑new investment — with crisp anti‑patterns to avoid.

  • Why it matters: Better sequencing and trade‑offs improve release outcomes and cut busywork that doesn’t move the needle.

  • Adopt this week: Run a 30‑minute “three frames” review for your next release: list top 3 ambitions, current capacity allocation, and any net‑new asks; capture one concrete change.

  • Guardrail: Default “no” on new asks this week unless you show a reallocation or a measurable upside.

🔭 Spotlight

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Most interesting tech news & insights

Daily rundown of what's happening in tech and what you shouldn't miss. Read by 200,000+ professionals from Google, Apple, OpenAI...

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Discover the strategies behind iconic brands.

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🎲 Also worth a look

A few extras we've found.

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Surface Area - Mental Model

A clear model for intentionally increasing exposure to opportunities (and risks) by expanding your “surface area” in the right places.

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How design radically transformed a dying industry

Jacek Utko’s newspaper redesigns show design as a driver of readership and revenue, not just aesthetics.

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Adam Marsden at Unicorn Club

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Adam from Unicorn Club

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